You may have a great company, but your prospects may never find out.
Today, people do their research on-line before they buy, and it doesn’t take much to lose the trust of someone who doesn’t know you. They will find your website whether it’s good, bad or indifferent and judge you by it, regardless of what else you have to offer.
Unless they’ve worked with you before, almost everything they know about your company may be based on what they see on your site. And when that happens, nothing else matters — not your beautiful facility, your caring staff, your great product or your outstanding service.
We’ve developed quite a few websites for insurance agencies including retail P&C, life and health, specialty agencies and wholesalers/intermediaries, and we thought we’d share some ideas about what makes a site successful.
The first requirement in developing a great site is to understand your audience and their needs. Since agencies are so diverse, we address each major category of firm separately, but the guiding principles are remarkably similar.
E-commerce isn’t right for every organization, but it is the fastest growing sales channel for many retailers, wholesalers and distributors and manufacturers.
Today’s best on-line stores have really grown up. They use much more sophisticated merchandising techniques to help shoppers find the products they want, entice them to buy, and cross-sell other products.