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There are often huge advantages in allowing access to information systems for a company’s employees, including those in production/manufacturing, sales, customer service and warehouse and retail locations.
If you’re looking to increase productivity, there may be no better way to do it than to place smartphones or tablets into the hands of your shop floor or warehouse employees.
Making the work of your production staff more efficient saves money by containing labor costs, allowing you to produce and ship more goods without hiring additional staff, and improving turnaround times. But surprisingly, one of the largest benefits may be on the administrative side.
Rather than generating and processing paper forms, data goes directly to or from the user into your ERP, manufacturing or accounting system, eliminating unproductive use of office staff and minimizing transcription errors. Data is also available sooner, supporting more effective management decision making.
Your sales staff is the lifeblood of your company, or at least they should be.
Investing in systems to make them more efficient can pay huge dividends in identifying and closing new accounts, as well as increasing revenue and improving customer satisfaction in your existing accounts.
Typically, sales support systems involve two basic functions:
You can support both of these functions through customized tablet or smartphone apps which interact with your existing CRM or sales automation system, or through a standalone system designed to meet your exact requirements.
When a customer needs a problem solved, the last thing they want to see is your rep rifling through inefficient and unfriendly production systems or paper records, looking for the answer to a customer question. Even worse, you don’t want your employee to record the interaction on scraps of paper that may soon be lost.
Placing a smartphone or tablet into the hands of your customer service staff is an ideal way to improve their productivity, and also to ensure that information they need to serve your customers is at their fingertips and the intelligence they gather is captured and never lost.
When you equip your retail staff with a tablet or smartphone app, they can better serve customers and maximize your sales. Use an app to display product information, check inventory and pricing, capture customer information and process orders.
The first step is to draw up a list of the business problems that you would like you app to address, and wish list of the capabilities that will be required to support your needs.
At that point, our professional services team can take over. We will discuss your requirements, evaluate the capabilities of your existing software to support those needs, and define any new capabilities you require.
There is generally no charge or obligation for the initial requirements evaluation. We will contact your existing software vendors to determine their capability to interface with your app, and help you define the scope of your project.
Once it appears that the project is feasible, and we have broadly scoped out your requirements and developed a preliminary project budget, it’s time to get to work. The first step is to perform a business analysis and develop detailed specifications, which then serve as a roadmap for development.
To learn more, please see Our development process.