CUSTOMER CARE ON-LINE

With the invention of the ATM, banking customers were no longer constrained by 'Bankers hours', and could get cash whenever and wherever they need it.

Customer Care On-line performs a similar function, allowing your customers to perform routine business transactions through your website on their schedule, not yours. Even better, they can handle these transactions from any location where they have Internet access -- their office, living room, hotel room, even the local coffee shop with wireless access.

Just as the introduction of the ATM didn't necessarily detract from personalized service, offering routine customer service through your website doesn't have to result in less customer interaction or loyalty. Quite to the contrary, it frees your staff to provide more personal service for important non-routine transactions, where the customer actually appreciates it.

Overview of capabilities

Customer Care On-line adds pages to your website where customers can enter routine service requests 24 hours per day. As they are received, requests are stored in an on-line database, and can be reviewed by your staff through a convenient on-line console accessed through the Internet.

You select the customer service pages that you wish to include on your website, such as:

• Changes in contact information
• Adding or changing employees for group benefits policies
• Adding or changing vehicles
• Issuing insurance certificates

In addition, you may also include a 'General request' page, which simply provides the customer with the ability to enter a request in free form text.

See how it works

Pricing

Pricing starts at $1,995 plus $60/month for hosting for up to four separate Customer Service functions.

The Customer Care Suite^TM

The Customer Care Suite offers a complete, turnkey solution for providing 24 hour per day on-line customer service. It includes a professionally designed, semi-custom website along with everything you need to conduct business on-line, at a cost that is little more than that of a static, brochure-type website:

• An attractive semi-custom QuickStart Edition^TM website tailored to meet the exact needs of your firm
• Customer Care On-line^TM, which allows clients to enter service requests even while you are closed, and
• Content Manager^TM, which allows you to publish timely information on your website, whenever you choose.

Your customers access the Customer Care Suite from our secure, high availability data center. It requires no internal IT support, and a minimum of effort on your behalf.

Call 914 968-1212 for more information, complete pricing and a free, no-obligation needs analysis.